Frequently Asked Questions (FAQ)
π Shipping & Delivery
How long will my order take to arrive?
Orders are processed within 2β3 business days, then take a further 4β9 business days in transit so you can expect your order in around 6β12 business days in total.
Do you offer free delivery?
Yes! We offer free shipping on all orders across Australia, with no minimum spend.
Where do you ship to?
We currently ship throughout Australia. Please note we're unable to deliver to PO Boxes or military addresses (APO/FPO/DPO).
How can I track my order?
Once your order has shipped, you'll receive a tracking link by email so you can follow its journey right to your door.
β©οΈ Returns & Refunds
What is your returns policy?
We offer a 30-day return policy from the day you receive your item. To be eligible, items must be unworn, unused, with tags attached and in their original packaging.
How do I start a return?
Just email us at info@huneyboutique.com to request a return. Once approved, we'll send you instructions on where to send your package. Return shipping costs are the customer's responsibility. Please don't send anything back before requesting a return, as we won't be able to accept it.
Do I have a legal right to cancel my order?
Please review your order carefully before placing it, as we may be unable to accommodate cancellation requests once it's been accepted. If you change your mind after delivery, our 30-day return policy has you covered.
When will I receive my refund?
Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds are processed to your original payment method within 10 business days.
π³ Orders & Payment
What payment methods do you accept?
We accept American Express, Visa, Mastercard, Apple Pay, Google Pay, Maestro and Shop Pay. All prices are listed in AUD.
Can I change or cancel my order after placing it?
Please double-check your order before submitting, as we may not be able to make changes or cancel once it's confirmed. If you need to reach out, email us as soon as possible at info@huneyboutique.com and we'll do our best to help.
Is my payment information secure?
Absolutely. Our site uses SSL encryption to keep your details safe, and we're PCI compliant. We never see your full card number and don't rent, sell or share your personal information with anyone.
π Products & Sizing
How do I choose the right size?
Check out our size guide on each product page for detailed measurements to help you find your perfect fit.
Will the colour match what I see on screen?
We do our best to represent our products accurately, but colours can vary slightly depending on your screen settings and device.
What should I do if an item is out of stock?
Items can sell out fast! Keep an eye on the product page for restocks, or reach out to us at info@huneyboutique.com and we'll let you know if it's coming back.
π¬ Customer Care
There's a problem with my order. What should I do?
We're sorry to hear something isn't right! If your item arrives damaged, incorrect, or missing from your order, get in touch as soon as possible at info@huneyboutique.com. Include your order number and a photo if relevant, and we'll sort it out for you.
My package is lost or damaged. What now?
Please contact us straight away at info@huneyboutique.com. We'll work with the carrier to investigate and find a solution as quickly as possible, this never affects your rights under our return policy.
How can I get in touch with customer support?
Our team is happy to help! Email us at info@huneyboutique.com and we aim to respond within 24 hours.
